The payment is entirely secure thanks to the online payment system of our banking partners. Your banking data circulate on the Internet network only in encrypted form, that is to say that they are coded in such a way as to make them totally unreadable thanks to the SSL protocol. They are never in the possession of TITAMÀLÀ. You can therefore order in complete security!
The payment of your purchases is made with the choice:
- By credit card: Visa, MasterCard, Carte Bleue
- By PayPal
Did you make a mistake? No problem! Contact our customer service by email(customer@titamala.com) before shipping your order, we will find the best solution together.
Don't panic! Contact the customer service: customer@titamala.com. We will send you back the confirmation email, and in any case, you will receive an email indicating the tracking number of the package, which will confirm that your order has been validated.
Once the package is sent, you will receive a confirmation email with the tracking number of the package.
You are not satisfied with the product you ordered? No problem, you have up to 14 days to return it. See our return policy for instructions.
We use Colissimo for all our shipments. Delivery times vary depending on the delivery mail.
Although your jewelry has been ordered online, it is still subject to an import clearance procedure (outside the Schengen area, in free circulation). The customs clearance is totally out of our control, random and varies according to :
- the quantity
- the value of the goods, including shipping costs
- the country of origin
Each country has its own customs laws, and the duties applicable to the goods and their value are defined locally. All international transport companies must comply with international customs laws.
Attention, in the case of refusal of the parcel on arrival, you remain liable for the customs charges, whereas you have requested delivery and accepted the GTC.
